U.S. citizens who are fluent in Mandarin have an opportunity to apply to become a Consular Adjudicator. Work in U.S. embassies or consulates in China for up to five years. Learn about the possibilities. Visit http://goo.gl/EiLZ and apply no later than February 29 at Midnight EST. U.S. citizenship is required. The U.S. Department of StateRead… Read more »
The Partnership for Public Service annually honors outstanding federal employees who have made a significant difference in the lives of Americans. Often referred to as the “Oscars of government service,” the Samuel J. Heyman Service to America Medals (aka The Sammies) highlights all of the “pivotal players” in government who are chosen based on theirRead… Read more »
I’ve said this hundreds of times: if we don’t communicate effectively, we don’t serve effectively. It’s as simple – and as difficult- as that. If customers can’t understand what you have to offer, can’t understand where to find it or what they’re supposed to do with it, then they can’t use your services. And you’veRead… Read more »
The .Gov Task Force has issued the State of the Federal Web report, summarizing its surveys and the national brainstorming effort it sponsored. It’s a terrific report, full of great data and even better analysis. If you care at all about how customer service in the federal government functions (or should function), this is aRead… Read more »
(see the full blog with photos: HERE) Every year, the Christmas tree that graces the West lawn of the U.S. Capitol building originates from one of our country’s National Forests. It may not be widely known that the USDA’s Forest Service is instrumental in facilitating the Capital Christmas Tree’s transport from the forest to theRead… Read more »
Even when the inevitable stares us in the face, our natural inclination is to want things to stay the same. It is safe. We understand the rules and in the routine we find security. Nothing conjures up a sense of stability, reliability, and community more than the US Postal Service. And nothing is more inRead… Read more »
What do we mean by “mission-focused analytics?” That is the focus of a new report co-sponsored by the Partnership for Public Service and the IBM Center for The Business of Government and released earlier today at an event with a panel of federal executives using analytics. “It’s like peeling back an onion. You cry aRead… Read more »
Last weekend, I attended a conference at a nice resort and brought the whole family. We tried the hotel restaurant and went on Foursquare to look for tips and a possible check-in special. To my surprise, the hotel was very active on Foursquare and offered a free appetizer for checking into the restaurant. When IRead… Read more »
Part three in our David Kirkpatrick video series! Did you catch our first and second videos? David Kirkpatrick sits down with GovDelivery to discuss the Facebook Phenomenon and why Facebook now dominates social networking. He also shares his thoughts on how government can leverage the power of Facebook to help improve citizen satisfaction. Watch theRead… Read more »
This is part two in our David Kirkpatrick video series. Did you catch yesterday’s post? David Kirkpatrick, author of “The Facebook Effect,” sat down with us after our social media conference to discuss how Facebook and social media has changed the way government interacts with citizens. He also delves into the question that many governmentRead… Read more »