Check out this awesome interview with Tim Somella, YGL’s President. Tom Fox’s ‘The Federal Coach’ column in the Washington Post featured a brief 1-on-1 with the fearless leader yesterday. Would you have answered these questions the same way? If not, what are your thoughts?
I have been thinking a lot about issues and cultural influencers contributing to the digital divide issues in America. I have mentioned certain aspects and manifestations of Digital divide in my previous blog posts here, here and here. One of the prevalent misunderstandings among policy makers regarding Digital Divide issues is that it is somehowRead… Read more »
There is a lot of emotion around the entire Wikileaks issue at the moment. So before continuing I want to make it clear that none of what I have written here is a swipe at our American colleagues. Rather, my view is that all of us – public servants and citizens need to face upRead… Read more »
http://www.casapronta.pt/CasaPronta/ On the spot house (or in portuguese «Casa Pronta») is a public service which allows to perform all the necessary formalities for the purchase and sale of home (buildings), with or without a mortgadge, the transfer of a bank loans to purchase house and other housing contracts, in a single window service. Buying aRead… Read more »
Today is veteran’s day. A day americans come together to honor our veterans and their service to our homeland. No matter which political or social creed you belong to, we can all agree that our veterans deserve nothing but the very best support, care and respect we can offer them. Unfortunately, our society is notRead… Read more »
For citizens, a visit to your website might be the only interaction they ever have with your agency. A bad experience on even one government website is a poor reflection on all of us. Is your website showing your agency, and the government, at its best? Writing content in plain language is the most importantRead… Read more »
Yesterday during the Mashable.com / UN Foundation “Social Good Summit” in New York, I launched something I’ve been working on for a while behind the scenes at Microsoft’s public sector division. It’s a new website (geeks: WordPress running on Windows Server… and eventually Windows Azure cloud) called SECTOR: PUBLIC. (Get it? Like Mission: Impossible? Hey,Read… Read more »
Today classrooms are becoming more diverse and present a unique challenge to teachers. Students are coming to class with a greater variance in values, cultural norms, and verbal and non-verbal communication behaviors that may be unfamiliar to some teachers. According to Nancy Longatan (2009), “[b]y raising awareness of the non-verbal communication strategies familiar to studentsRead… Read more »
Are there lessons from the use of Public Service Agreements over the past decade in the UK for the implementation of the Obama Administration’s High Priority Performance Goals? Volumes have been written on how to develop performance measures and targets. However, comparatively little has been written on how to use measures to monitor or manage.Read… Read more »
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »