Familiar with it? You know, the time set aside each year to honor the men and women who serve the US as federal, state and local government employees. I’m talking about Public Service Recognition Week which is celebrated the first Monday through Sunday in May. If you’re not so familiar with it, Public Service RecognitionRead… Read more »
Since you’re on this site, chances are you’ve found yourself—at least once—answering the question “So, what do you do?” with some variation of “I work for the government.” I certainly have. And I wonder if the other person has ever thought, “Wow; thanks, chief. That really paints a vivid picture of how you’re justifying theRead… Read more »
For me, one of the most powerful memes of Government 2.0 is breaking down barriers between officialdom and the public. Like, why fight City Hall – you own it, don’t you? In the past few days, I’ve had the humbling experience of having two friends name me as one of their favorite public servants. (AsRead… Read more »
My last two blog posts got me thinking…..The reason I am successful at my job lies squarely at the intersection of these two ideas — keeping it real and helping people out. And again, this is not about tooting my horn. It’s just some observations on being a public servant. In the world of outfitter/guideRead… Read more »
I was reading this article on CRMdestination.com since the title caught my attention (http://www.destinationcrm.com/Articles/CRM-News/Daily-News/When-Will-We-See-CustomerService.Gov-52384.aspx) and realized my company was referenced…in case it interested anyone, here is the link to access the white paper mentioned in the article: http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/2008LCSROutcomes.htm
A while ago I wrote a blog about random acts of kindess. I’d kind of forgotton all about it, until I watched the movie “Evan Almighty” recently. One message of the film is about changing the world, one random act of kindness at a time. Hearing Morgan Freeman say those words got me thinking: howRead… Read more »
Less than forty-eight hours to inauguration! But before then, I don’t want to let MLK day and the National Day of Service slip past unnoticed. As a federal government employee, service is at the core of my work. And yet, as several participants at a recent Federal Government Workers for Change meeting underscored, the imageRead… Read more »
A local newspaper has published the inspiring story of Richard Fitzgerald, an employee of the town of Arlington, Massachusetts. His is truly a case of “you do what you can and you do what you have to.” Who is Arlington’s longest-working town employee? – Arlington, MA – The Arlington Advocate “Known as Fitzy to hisRead… Read more »
I’ve previously made my case for the value of the word “bureaucrat” but it’s a tough battle. To appease the 50th complaint, I changed the profile question to “Who is your favorite public servant?” Which bring me to public service. A lot of talk has occurred recently on reenergizing public service. When I was inRead… Read more »
I Introduction Is there anything called e-civil service or electronic civil service? If so, what is it? How does it differ from the traditional civil service? How can it keep pace with technological developments? What role does it have in Government 2.0? Is there any conflict between old conduct rules for the civil servants andRead… Read more »