Every time I read an article about Gen Y or Millenials I run it through this litmus test: throughout the text, can you replace “Millenial” with “employee” with no loss of meaning? “[Employees] want meaningful work, they want to do things that are making an impact and if they’re not in a good environment whereRead… Read more »
Business leaders have to create an environment that motivates employees to want to take care of customers. A strong company culture is now one of the key criteria for employees when choosing where they want to work. Once employees join your organization, your company culture will have a direct impact on how they work forRead… Read more »
The Court Services and Offender Supervision Agency for the District of Columbia (CSOSA) has an opening for an Associate Director of Administration. This position heads the Office of Administration, which is responsible for managing Agency acquisitions, and directing CSOSA’s facilities and security programs. Many of CSOSA’s programs are evolving, requiring the incumbent to develop precedent-settingRead… Read more »
Every year, organizations assess their inefficiencies and find outstanding problems from the previous year as well as determine where there is room for improvement in the next year. As 2013 has recently passed, many organizations have reviewed their previous glitches and find that their IT Service Management (ITSM) processes need to be improved. The advancementsRead… Read more »
Government agencies are ditching their old habits and implementing new service desk software in hopes of more cost effective solutions to consolidate and optimize their help desk. The Department of Developmental Disabilities (DODD) based in Ohio, “The Buckeye State” was established to maintain applications for roughly 2,000 employees and provide customer support for over 10,000Read… Read more »
Businesses are always evolving, and through their evolution and expansion technology becomes obsolete and organizations find themselves needing an upgrade. As a customer base grows the need for technology grows greater. Most organizations spend thousands of dollars attaining and upgrading to the most current technology, but still have many problems implementing their new technology toRead… Read more »
Starving children have depended on warnings made by a federal interagency group that has worked together for more than 25 years to help international aid groups by predicting where famines in remote regions are occurring. The Famine Early Warning System is an interagency network among federal agencies and the United Nations that began in 1985,Read… Read more »
1105 Media’s public sector group will hold a government information technology forum from Dec. 2 to 3 at the Walter E. Washington Convention Center in Washington, D.C. The event will feature five education sessions on big data, cloud, cyber, mobile and records and information management, 1105 Media said Tuesday. “We are pleased to offer thisRead… Read more »
Focus on Your Customers – they are the very reason you exist! It is with that thought in mind that I wanted to share a brief article written by Stacia Aylward, CEO of Zelos, LLC. in addition to the link to the new “GovLoop Agency of the Future Guide: Customer Service, Closing the Gap BetweenRead… Read more »
Originally posted on #GovLife. Vicki and I were fortunate enough to see Dr. Heidi Grant Halvorson give a talk about this article in September at the 99u pop-up school. From my experience, failure (or mistakes) is talked about a lot as an idea, but I don’t see many people actually talking about their failures. ThisRead… Read more »