By Donald Freedman, Senior Fellow, DoD DAWIA III, PMP Professional sports have successfully used Performance Based Contracting. Baseball players get bonuses for such things as making the all-star team, or winning so many games as a pitcher. Football players sometimes have a contract bonus tied to the number of offensive or defensive plays in whichRead… Read more »
We have annual ethics training at EPA, and I’m working my way through this year’s version. Our ethics attorneys do a great job with it, and I generally learn something every year. I’m very proud to serve in the federal government. One reason is that my colleagues and I stand for something about integrity andRead… Read more »
Hurricane Sandy, the Super Storm that slammed into the Eastern Seaboard early last week, left behind a wave of destruction in its path. Cities like New York, Atlantic City, Hoboken, Philadelphia and hundreds more are dealing with flooding, power outages,and destructive fires as a result. The cost of the damage left behind is estimated toRead… Read more »
This Halloween is shaping up to be a lot spookier for those on the East Coast. If you’re following the latest NOAA hurricane trackers, Hurricane Sandy is indeed turning inland and will affect several states along the Eastern seaboard, including Delaware, Maryland, Virginia, West Virginia, Rhode Island, Pennsylvania, New York, New Jersey, Connecticut and Massachusetts.Read… Read more »
Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service “best practices” for government employees. Covey shares his findings and the findings of these experts in his new book, Government CustomerRead… Read more »
The Open Government Initiative set forth by the Obama Administration in 2009 requires Federal agencies to take immediate steps to achieve milestones in transparency, participation, and citizen collaboration. Most Federal, state, and local organizations have jumped on the social media bandwagon as a tool for communicating with citizens and making their agency’s goals transparent. However,Read… Read more »
You might be in the business of providing classroom furniture to customers across the country, but that doesn’t mean customer service ends when the bell rings in the autumn. This is one industry that is a little bit slower than others to embrace the age of technology. When you’re the one providing much-needed products, howRead… Read more »
In today’s cultural climate, professional athletes are often regarded as modern-day “heroes” by a large segment of the population. As a fellow sports enthusiast, I agree that there are few things more exciting than a game changing performance by star athletes. But heroism, like many others, is a relative term; one that is more oftenRead… Read more »
This is National Customer Service Week, and I hope you (yes, you!) take a few minutes to think about what you’ve done to help your customers lately. Did you do a great job answering that email? Super! Did you suggest an improvement to the website that made it easier for customers to find a topRead… Read more »
Post Highlights GovLoop is celebrating Customer Service Week October 1-5 Stay Tuned for GovLoop blogs, forums, discussions and our daily newsletter all Customer Service Related Blog post highlights some of GovLoop’s Customer Service Resources National Customer Service week is October 1-5. Every year, the first week in October National Customer Service Week is celebrated. SinceRead… Read more »