Beyond all the hyperbole and speculation, generative artificial intelligence (GenAI) is bringing real change to how government delivers services. In this video interview, Tim Paydos of ServiceNow discusses how agencies can reimagine their existing operations and services.
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach. The right implementation can help.
We interact every day with brands and services that shape our expectations of how government should engage with us. Applying for public services should be as easy as online shopping. Here’s how to get there.
All hybrid work structures must keep certain things in mind.
Focus on constituent experience is pushing agencies to update digital services.
At GovLoop’s online training Wednesday, panelists identified three things you should avoid in your digital transformation journeys, whatever they may look like.
The right technology and talent are key to managing a surging scale of grant money.
It’s difficult to get visibility into the right data, performance analytics is the engine for agencies to use data-driven insights to make better choices.
What started as a goal to improve IT support and service delivery has now become a vision for streamlining many work processes.
Data breaches are getting more sophisticated, while agencies’ cybersecurity teams are being held back by manual processes and disconnected systems.