How AI Can Help Agencies Deliver Better Constituent Experiences
In a recent video interview, Chris Dilley of ServiceNow discusses how agencies can begin leveraging the power of AI in service delivery.
Posts Tagged: servicenow
How GenAI Is Transforming Government Services
Beyond all the hyperbole and speculation, generative artificial intelligence (GenAI) is bringing real change to how government delivers services. In this video interview, Tim Paydos of ServiceNow discusses how agencies can reimagine their existing operations and services.
A New Type of Agency: Agile and Anticipatory
It matters whether someone has a positive or negative experience transitioning from traditional, face-to-face interactions with agencies to more digital outreach. The right implementation can help.
Delivering What the Public Expects
We interact every day with brands and services that shape our expectations of how government should engage with us. Applying for public services should be as easy as online shopping. Here’s how to get there.
Defining ‘Hybrid Work’
All hybrid work structures must keep certain things in mind.
Digital Constituent Services: 3 Mistakes to Avoid
Focus on constituent experience is pushing agencies to update digital services.
What You Don’t Want Digital Transformation to Do
At GovLoop’s online training Wednesday, panelists identified three things you should avoid in your digital transformation journeys, whatever they may look like.
How to Manage the Influx of COVID-19 Grants
The right technology and talent are key to managing a surging scale of grant money.
Using Performance Analytics to Gain Powerful Insights
It’s difficult to get visibility into the right data, performance analytics is the engine for agencies to use data-driven insights to make better choices.
Insights From Howard County’s CIO On Process Transformation
What started as a goal to improve IT support and service delivery has now become a vision for streamlining many work processes.