Agencies’ Progress in Adapting 21st Century IDEA
More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.
Posts Tagged: servicenow
3 Pillars of a Modern, Digital Government
We surveyed more than 130 government employees about 21st Century IDEA and their prioritization of CX. Here’s what they said.
3 Pillars to Digital Government
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
The State of Customer Experience in Government
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
6 Best Practices for Successful Digital Transformation
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
3 Things to Consider for Excellent CX
Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
Transforming Your Agency’s Workflows With Cloud
Cloud can improve every agency’s workflows by enabling automation and reducing the manual processes for employees, saving workforces energy and time.
Making Government Cloud Safe With FedRAMP
In an interview with GovLoop, Mike Rohde, Deputy Chief Information Security Officer, Federal at ServiceNow, explained how cloud security requirements like FedRAMP give your organization’s data the protections it deserves.
The Challenge: A Holistic View and Storage of Data
Traditional data platforms are insufficient in meeting the demanding requirements of a government that must move fast and make data-driven decision
How Artificial Intelligence Can Improve Customer Experiences
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.