CRM, BPM, KM, ECM. These are the abbreviations of new electronic management or “M” models that have emerged with the growth of the Internet. They relate to the management of traditional business practices ranging from customer relations to knowledge to business assets that are now enabled electronically through the Web and complimentary devices. Their useRead… Read more »
Hello from across the pond, It’s now December and icy roads, closed schools and uncollected bins tend to dominate local government over the coming months. Residents rush to council websites seeking to report problems and find information. Increasingly, there is an expectation for this data to be real time. So what should councils be doing?Read… Read more »
By Doug Krueger, Blue Coat Federal Originally published on the BluePrint blog It’s hard to believe that 2011 is coming to an end and that we are ramping up for the New Year. Around this time of year, our favorite publications are full of their predictions and while they are interesting to read, this yearRead… Read more »
Http://LeonardSipes.Com You and your organization have discussed a social media presence. You and staff are aware that two-thirds of Americans are currently engaged in social media and you note that almost all young people report social media use. For today’s communications needs and for those of the future, you decide to take the plunge. ThenRead… Read more »
As some of you may be aware the #SMEM community made a huge push to get #SMEM into this years top categories for consideration on GovFresh’s Awards for social media engagement. Well, I have some good news. Not only did our efforts get #SMEM as a category this year pay off, #SMEM will have twoRead… Read more »
Last Friday, GovTech published a report outlining how law enforcement tools have evolved from wanted posters, to social media outreach. This form of “community policing” has helped officials with finding missing children, reporting suspicious activity, and informing the public about crimes committed in their neighborhood. “Social networking rapidly has become a valuable intelligence-gathering tool forRead… Read more »
This topic has been coming up a lot lately. I wrote about it a few weeks back: Social Tools Do Not a Process Make. A lot of people are overly focused on technology as a solution rather than a tool that can be used to re-enforce good policy, procedures, etc. (Read=Process) Fellow GovLoop-er, and communicationsRead… Read more »
First, my social media mantra was something I said and tweeted: mission, tool, metrics, teach. Then it was a blog post. Now I’ve created a workshop that I delivered recently at a conference. It combines several other presentations and things I’ve said and written over the past few years. At the conference, people sat 4-5Read… Read more »
It used to take years for revolutions to organize. The American Revolution took seven years; the Greek Revolution took eight years, and the French Revolution took ten years. Today, revolutions take only a few days. Consider the 82 day Orange Revolution; the 28 day Tunisian Revolution; and the 18 day Egyptian Revolution. In early November,Read… Read more »
HootSuite, which gained prominence as a Twitter dashboard/management tool, launched a new App Directory last month. HootSuite had already added social media channel integration as they grew; their dashboard currently allows you to manage your Facebook, LinkedIn, Ping.fm, WordPress, MySpace, Foursquare and mixi pages/accounts (along with Twitter). And now they’ve expanded their reach again withRead… Read more »