A slightly more graphically intensive version of this post originally appeared on my external blog, “Social Media Strategery.” In the last few months, I’ve received an increasing number of “hey Steve, how would you recommend someone get started in social media or Government 2.0?” emails, and I’ve gotten tired of sending out the same emailsRead… Read more »
If you follow the social media and PR news cycle you have probably heard by now about the mess Nestle’ has found itself in on its Facebook page while dealing with a coordinated campaign by Greenpeace against its use of palm oil in its products. There is already a host of blog posts and articlesRead… Read more »
Lunched with Mom and daughter today. We have Ladies Lunches, when all three generations of us females go out to lunch together and share sandwiches, cake and giggles. We met Mom at the mall and she looked rather harassed. She sighed, “I have this letter from the Council about my refuse collection and I don’tRead… Read more »
One of the things that we do that we believe is a best practice in our engagements is ask our partners to do two surveys at the conclusion of a campaign; one about us and one about them. It is always interesting to see the results and, certainly, helps everyone to improve what may beRead… Read more »
The US Department of State has jumped into Facebook amid a growing number of federal agencies that are doing the same. Other federal agencies involved in social media are the National Security Agency, US Army, US Navy, US Coast Guard, The White House, and many others. The federal government is clearly becoming a leader inRead… Read more »
“…only 18% of Apps.gov services enable agencies to comply with public records laws” If you’re viewing your town’s Facebook or Twitter account, chances are the city attorney is still recovering from a social media migraine. And you may think I’m joking, but somewhere in your state a government webmaster is printing comments made on theirRead… Read more »
The Los Angeles Fire Department is a pioneer among public safety agencies and emergency responders in the usage of social media. The Department’s initial social media efforts began in 2005 and have since garnered recognition nationwide. LAFD’s presence is spread across multiple social media channels including Twitter, Facebook (look up the group “Los Angeles FD),Read… Read more »
This is a crosspost of http://dotgov.com With more than 50 million Americans on Facebook, there is no better place to bring local government to their constituents and to engage constituents in their City Council. Yet, a search for City Councils already on Facebook results in mainly United Kingdom and Australian Councils; American Councils number lessRead… Read more »
This document refers to a publication which focuses on English local authorities (i.e. municipal government), but I think the same arguments hold and it also features a number of international examples. There are a lot of really good, really valid reasons why local government is not always an early adopter when it comes to newRead… Read more »
Words can be powerful. They influence purchases – “I’ll buy this good over that good”. “This good is better for me”. “I want that”. In government, they affect public opinion – “I am/am not for government sponsored healthcare reform”, “ I am for less taxes” “We need more roads”. This is why the industry ofRead… Read more »