Process improvement can be difficult to implement in organizations where business has been performed the same way for a long period of time. Illustrating simple every changes that we make in our every day lives where we are improving process informally can sparking the discussion on how things can be different.
Every manager responsible for doing something different to get a better result must find a starting point. Much has been written about how to innovate, and good research informs us about phases, stages, and steps. Almost all of what is written comes from commercial innovation, but the basic lessons and best practices work in government,Read… Read more »
2013 results are in, and the company which maintains the database of government contracts wins Civic Startup Of The Year according to GovFresh’s website. Here are the results: 2013 GovFresh Awards The GovFresh Awards honor the greatest civic innovators and innovations of 2013. Winners City of the Year: Buenos Aires, Argentina Small City of theRead… Read more »
I was recently asked how I would architect a personalized dashboard experience for visitors to a large, customer-facing website. My response? I wouldn’t. A dashboard in a car or airplane makes sense. It’s not as if I could click “speedometer” while driving or press the “altimeter” button while flying. I simply need everything at allRead… Read more »