Understanding Rural America Today

Rural America is changing, and administering to small-town needs is challenging. The old approaches no longer work; we need new models.

To Unleash AI, First Elevate Your IT Infrastructure

It can be hard for state and local governments to get started with AI. Here are some questions to ask and steps to take to begin.

Flexibility. Innovation. Resilience: Creating Adaptative Workforce Strategies in a Post-Pandemic World

All government agencies have been focusing on return-to-office strategies, attempting to strike a balance between valuable lessons drawn from remote work capabilities during the pandemic and the competing need to maintain strong organizational culture through in-person collaboration.

Modernizing Government Talent Acquisition: Six Private-Sector Strategies for More Effective Recruiting

Solving today’s government worker shortage is a battle that calls for fresh thinking and bold solutions. Here are some that work.

Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies

Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.

In San Francisco, Accessibility Means Better Engagement for Everyone

Accessibility doesn’t just improve engagement for constituents with identified disabilities. It also helps make resources more available to everyone.

3 Steps to Incorporate Experience-as-a-Service Into Your Digital Transformation Strategy

Experience-as-a-Service (XaaS) helps agencies offload processes so teams can focus on the organizational mission. Here’s some advice on how to make the best choices for a successful transition.