In a book by Rob Cross and Robert Thomas entitled “Driving Results Through Social Networks”, I thought the following challenge epitomizes what the government must address regarding social networking software. Work and innovation are inherently collaborative endeavors, but as the need for collaboration increases, the demands of people’s time rises. The answer is not moreRead… Read more »
I try to understand things from the perspective of an alien scientist studying our planet. It just seems so bizarrely ironic that our greatest fear seems to be exploitation from someone else and how it shapes everything about us. It’s obvious why this is the case–we’re best described as creatures designed to outwit and exploitRead… Read more »
Some government programs fail simply because they’re not managed well. Two institutions are trying to change that. Georgetown University and Booz Allen Hamilton are teaming up to create a customized Change Management Advanced Practitioner (CMAP) program. Maria Darby is a Change Management Advanced Practitioner Expert and a Vice President with Booz Allen Hamilton. She tellsRead… Read more »
Software developers reach a point, when poised to launch a new-generation product, where The Launch takes on a life of its own. A well-oiled, buttoned-down enterprise with a market-killer under wraps observes one day that no one department or team can objectively step in and lead the product to Launch Day. Girded with its ownRead… Read more »
I should go through my bookshelves more often! This weekend, while sorting and thinking, I rediscovered a hard copy of the IBM Center for the Business of Government’s Fall/Winter 2008 publication. One of the articles jumped out at me: Leveraging Web 2.0 in Government, by Ai-Mei Chang and P.K. Kannan. Chang is Professor of SystemsRead… Read more »
Republished from eGov AU. When I wrote my first online community engagement strategy for Telstra’s Wireplay service in 1997, one of the factors I considered was how to ‘complete the loop’ – integrate inbound and outbound online channels to reach, engage and promote interaction across the widest possible audience. In those days we used massRead… Read more »
Jeff Bullas has written a fantastic post, 28 Reasons Why The CEO Is Afraid Of Social Media, which lists many of the reasons given by organisations when resisting getting involved with online social media. While he’s followed up with another great post addressing many of these concerns, 9 Ways To Convince The CEO To UseRead… Read more »
Republished from eGov AU. Here’s some notes useful for a business case justifying an upgrade from Internet Explorer 6 to a more modern web browser that I prepared last week for a colleague at another organisation. It supports the priority in Australia 2 to Upgrade all government web browsers. Please add to them in theRead… Read more »
Republished from eGov AU. Charlene Li, one of the writers of Groundswell and ex-Forrester analyst, has launched a new initiative which compares the financial success of organisations with their level of online engagement and allows organisations to compare how engaged they are online. Named Engagementdb, the site provides graphs and case studies on how variousRead… Read more »
Originally published at the GenerationShift blog. Per this post from Neil Williams, head of corporate digital channels at the UK central government’s Department for Business, Innovation and Skills (BIS), below is a “Template Twitter Strategy for Government Departments.” It’s a helpful document as it includes a very brief overview of Twitter, offers some objectives andRead… Read more »