We’ve all been on the dreaded tech support line — languishing in despair as the wait time increases and real help seems like a distant dream. There has to be a better way, right? If only the government could find one. The Delaware Department of Technology found that solution.
Today, citizens have come to expect fast, efficient and accessible services from government agencies. But to be successful, agencies must ensure that their digital strategies increase user engagement and address opportunities to save money. Managed cloud platforms and open source software are enabling agencies to do both.
I happen to subscribe to the official Facebook page of Fort Hood (TX) because my husband sometimes teaches there..I am on the East Coast. He had a fantastic experience there, made friends, and learned a lot himself. I check in once in a while to see what “the Great Place” is doing because he wasRead… Read more »
GovLoop and the National Academy for Public Administration (NAPA) have partnered with the Potomac Forum as part of their “Best Practices Symposium” to foster collaboration and replication of Gov 2.0 Success Stories happening across government. The event highlighted several of these stories, including the Office of Management and Budget’s Max and the State Department’s DiplopediaRead… Read more »
Last month I setup a wiki, using Wetpaint, to introduce my students to Web 2.0 tools. In thinking of a name, I came up with Collaboration Squared as I was asking them to “collaborate about collaborating.” It seems to me we could use some of the same, unless it’s happening somewhere on GovLoop and I’veRead… Read more »