Discover why government survey response rates are plummeting and learn 5 game-changing strategies to create surveys people actually want to take! From avoiding survey overload to respecting anonymity, this article provides practical tips to boost participation and ensure your decisions are backed by solid data. Don’t let poor survey design lead to misguided policies. Click… Read more »
Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
Tips and takeaways from the experts on how to make the most of community surveys.
Qualitative and quantitative data serve distinct purposes and work best when considered together.
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
In Los Angeles, real-time data means homeless Angelenos can weigh in on policies that affect them.
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
For-profit companies can tell how they’re doing by their sales; governments need to ask their communities how they’re meeting their needs.
The practical applications of clustering are vast. With the ability to identify groups in the data based on their shared characteristics, future customers, employees and stakeholders can be marketed and delivered products and services that are most likely to be pertinent to their specific needs.