How to Get More Insights Out of Community Surveys
Tips and takeaways from the experts on how to make the most of community surveys.
Posts Tagged: surveys
Qualitative Data Isn’t Just Bad Quantitative Data
Qualitative and quantitative data serve distinct purposes and work best when considered together.
Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Los Angeles Hears From Homeless Residents…by Cellphone Survey
In Los Angeles, real-time data means homeless Angelenos can weigh in on policies that affect them.
5 Tips for Successful User Research
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Embracing User Feedback for Sustainable Results
For-profit companies can tell how they’re doing by their sales; governments need to ask their communities how they’re meeting their needs.
Applying Clustering to Streamline Data Analysis
The practical applications of clustering are vast. With the ability to identify groups in the data based on their shared characteristics, future customers, employees and stakeholders can be marketed and delivered products and services that are most likely to be pertinent to their specific needs.
4 Ways to Increase Employee Engagement
Frontline managers should be responsible for the staff’s level of involvement. Leadership has to figure out what motivates employees.
How to Use Employee Opinion Surveys to Predict Workforce Outcomes
HR professionals can use employee opinions to predict real employment outcomes, and directly compare survey responses with HR data to verify how perceptions manifest in reality.