Over the MLK holiday weekend, I did some organized thinking on what a good local government social media seminar would entail. I advise few rules in use of social media, but internal processes, guidelines and training are important for improving coordination and value of official efforts. Additionally, there are simple risk management practices that canRead… Read more »
“When I have an angry customer, I just put the phone down on my desk and walk away. By the time I get back, they are either calm, or they hung up. Problem Solved.” I really did have a student in one of my classes make that statement. I’ve heard a lot of odd perceptionsRead… Read more »
Today marks the first day of Advanced Distributed Learning’s (ADL’s) Future Learning Experience Project, a major new effort from ADL that returns our organization to its roots in Applied Research & Development in the learning technology space.For those unfamiliar with what ADL is, it is an initiative out of the Office of the Secretary ofRead… Read more »
Last weekend, I took my 6-year-old daughter, Julia, to her first ever gymnastics tournament, despite a grueling proposal schedule. No matter what, I didn’t want to miss a chance to share her memorable first experience. But as with life, there were a few unexpected bumps in the road. The Tournament took place about 6 hoursRead… Read more »
This is a heartfelt ‘Thank You’ to our Veterans for the sacrifices you have made. You have been away from your loved ones in foreign lands; you have endured hostile environments; you have mourned the loss of your friends; and you have risked your lives and possibly suffered wounds that may never completely heal… YouRead… Read more »
In Part 1, I laid out the present reality of learning. Using a recent lesson learned in responding to my teething, seven-month old son, I made the claim that we’re increasingly gaining new information via search engines and social networks. I said that I planned to persuade your thinking on three points: • Informal learningRead… Read more »
A couple weeks ago, my seven-month old son started having all the tell-tale signs of teething. So what did my wife and I do as first-time parents faced with a fussy infant? Well, we felt like we had a few options: Look it up in one of the 36 books we bought about babies. CallRead… Read more »
Check out my Halloween video on Proposal Horror Stories: http://www.ostglobalsolutions.com/blog/?p=803 I am sure you can relate to these, and have lived more of your own proposal nightmares… If you have more chilling stories, please share them with me. Also, don’t forget to check out our training workshops coming up a little over a week: “TheRead… Read more »
Each year the Graduate School presents the W. Edwards Deming Award to a federal government organization or a civilian or uniformed branch of the military in recognition of an impressive workforce development and training initiative that has measurably improved the organization’s performance. Considered the father of Total Quality Management (TQM), Dr. Deming created a bodyRead… Read more »
Small business administration has been very active these days. They have been issuing rulings left and right and coming down like a ton of bricks on long-established business practices. By the way, GTSI is back to working for the government but they cannot continue subbing to small businesses the way they were doing it. OneRead… Read more »