Service Leadership highlighted at yesterday’s Excellence in Government Conference

Originally posted on http://www.andrewdwelch.com at http://www.andrewdwelch.com/2010/04/service-leadership-highlighted-at.html. I spent the day yesterday at the “Excellence in Government Conference” focusing mostly on developing a leadership culture within organizations, but to a lesser extent (at least in the sessions I attended and discussions I had) on citizen engagement through social media, a culture of service, and managing actualRead… Read more »

Episode 7 of Chronicles of EMS – A Seat at the Table

Discussing Social Media and the EMS Industry

Proceedings on education and training for leaders, managers, and all those invested in the success of their people

Original post from http://www.andrewdwelch.com at http://www.andrewdwelch.com/2010/03/proceedings-on-education-and-training.html Leaders, managers, and all those invested in the success of their people would do well to indulge themselves in last month’s (February 2010) “Education and Training” issue of Proceedings from the U.S. Naval Institute (on Twitter@navalinstitute). I make this recommendation broadly, as I find many of the lessons learnedRead… Read more »

GBE101: strategies for business development under the social network umbrella

by Donna L. Quesinberry Government Business Examiner In the technological hour of 2010 there are so many inroads to business development that just don’t employ legacy plans of action. We now enjoy Pod-casting, Wikis and Wikipedia, Social Networks (SNS), Videographies, Webinars, SlideShares, YouTube videos, TelePresence, inVirtual communications, etc. Add to this laundry list of newRead… Read more »

Don’t Miss Excellence in Government 2010 – Best Practice for Federal Managers

Excellence in Government: Innovation 2010 The Premier Conference Series for Federal Management Best Practices Excellence in Government (EIG) is the premier conference series dedicated to creating high-performance government. Federal managers benefit from practical, innovative educational sessions as well as insights from high-profile speakers. Join us on April 19th for EIG I: The People Factor, andRead… Read more »

The Sad Truth About Leadership and Motivation

The New USAJobs – Great Customer Service!

And the award for Best Customer Service goes to…USAJobs! Finally – a federal agency (the Office of Personnel Management) that really, really listened to its audience and gave us what we want. Plain. Simple. To the point. The new USAJobs website looks like Google. It’s a stripped-down version of its former self (which really wasn’tRead… Read more »

Training Employees – Hours Consumed by Employees – PART II

Back in September last year I posted a blog on 2008 statistics on how various industries are providing training hours. I happy to say the statistics include Government this time around! What’s shocking is the fact that the median annual training hours in Government is in single digits – 6.8 hours – whereas other industriesRead… Read more »

Do You Have Experience Working on College Campuses as a Trainer/ Seminarist?

If so, how much did you charge? Did you charge an hourly rate or did you charge buy the “job?” The area of expertise is in career services. Thanks so much for all the advice. I NEED YOU! Debra

Customer Engagement

Shameless pug here: I’m reaching out to folks who are interested in having more in depth discussion about Customer Engagement in Government. I’ve established a new group titled “Customer Engagement” and I’m inviting you to join and contribute. I’ve published a few items of my own in the group & offer you a sample ofRead… Read more »

Posts Tagged: training