How to Ready Your Agency’s Data for Decision-Making

Here are four ways agencies at any level can improve the quality of the data used in making their decisions.

How Can Digital Government Connect Citizens Without Leaving the Disconnected Behind? Part 1

Find six takeaways on a recent survey about COVID-19’s impact on digital government and Americans’ expectations of technology and public services.

Case Studies About Building Trust Through Data-Sharing

To tackle pressing issues, state and local agencies are improving their processes of collaborating and sharing data to drive solutions. Here are some examples.

Case Study: Community Trust Required for AI Initiative in Los Angeles

The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.

Building Trust in the Virtual Workforce

In today’s new virtual workforce, the word “trust” sparks the need for leaders to rethink how to develop working relationships.

How the VA Gained Veterans’ Trust

When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.

A Core Discipline to Build Public Trust: Customer Experience

A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”