Forced to Get Creative, Agencies Learn New Lessons
While agencies had more to do, the pressing and unique circumstances of this year had them moving boulders that had been blocking progress.
Posts Tagged: U.S. General Services Administration
Shared Framework Underlies Successful RPA Projects
Many agencies are hopping onto the bandwagon of RPA, the workhorse technology that automates repetitive and instruction-based tasks.
The First Step to IT Modernization: Putting Progress Ahead of Process
Several employees across different levels of government suggested one of those primary departments that proves to be a roadblock is IT.
Transformation Award Lands at OPM as Reorganization Plans Released to Congress
OPM’s reorganization continued Thursday when a legislative plan submitted to Congress detailed steps for the long-promised dissolution of the standalone office.
Establishing GSA Order Pricing May Become More Complicated
Over the past several years, concern about pricing variability among the same or similar items on different schedule contracts led some agencies to publicly question whether they could rely on rates negotiated by GSA.
Improving Human Capital Management with Analytics
In 2014, GSA launched a division dedicated to developing workforce analytics deliverables. The first of those deliverables was an interactive dashboard that visualized answers to common HR questions about new hires, separations, onboarding and more. Now, GSA has a turnover model for predicting future employee losses.
Government Customer Service Isn’t Customer Experience
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »