While artificial intelligence and zero trust may have been the big buzzwords in government IT this past year, cloud continues to make a steady and dynamic impact on how government works. The 2019 Federal Cloud Computing Strategy has guided and encouraged agencies to shift administrative and mission-focused systems to cloud platforms over the course of… Read more »
Outdated systems can stifle innovation and frustrate users. But with machine learning, organizations can streamline their operations and implement a more user-centric approach.
We interact every day with brands and services that shape our expectations of how government should engage with us. Applying for public services should be as easy as online shopping. Here’s how to get there.
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
Comparative research on the experiences and outcomes of people accessing your services in different languages can improve service delivery.