When the “Wrong” Words Can Help People Find the Right Services
It’s usually good to use plain language and avoid jargon. But sometimes, incorrect, outdated, or obscure terms can help you “meet people where they’re at”!
Posts Tagged: user experience
What Your Agency May Be Overlooking in Its Cybersecurity
Broadly, people often mistake cybersecurity as a sprint with a finish line. But in reality, it is a continuous effort.
Common Misconceptions about PDF Accessibility
Making websites accessible to users with disabilities is increasingly a priority at all levels of government. Documents are not as well known or understood as websites when it comes to accessibility.
How to Set up a User Research Participant Incentive Program Within a Government Agency
Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.
Reimagine Your Remote Solutions
Organizations must contend with cyber protection requirements, ever more complex technology and hiring disadvantages. Here are some tips to make innovation easier.
Granicus Recognizes 13 Government Organizations for Excellence in Digital Services
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
Gov Use Cases that Prove Security Done Right Enables Employees
Zero trust is a buzzword that’s gaining steam. But in simple terms, this model is enabling remote work and improving user experiences.
Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Having a User-Centric View of Cybersecurity
The large-scale move to remote work, combined with recent high-profile cybersecurity attacks have forced government agencies to rethink how they invest in and implement cybersecurity practices that are effective yet also user-friendly.
4 Ways to Help Your Agency’s Users
Here are four ways to improve your agency’s user experience (UX) before Joe Biden’s President’s Management Agenda (PMA) comes out.