Many organizations today are trying to make more effective use of Information Technology (IT) in order to deliver on their mission, reduce costs, improve quality, and save time. Internal HR systems all have the potential to provide major leaps forward. Unfortunately, many organizations spend countless hours and dollars building IT systems, yet they never achieveRead… Read more »
There tends to be an assumption amongst many IT and business leaders that if a system is core to their operations then people cannot perform their jobs without using it. This leads to the fallacy that employees will have no choice but to use the system and no further effort is required to drive andRead… Read more »
We consistently read about IT “Failure” and how much it costs organizations each year, but how often do we actually read about IT “Success”. What is IT success? How do we know when we have achieved it? Why is it so elusive? To read the full article go to http://trituns.wordpress.com/2010/03/29/it-success/
Most IT projects focus on the supply of IT delivery – that is, they focus on getting the technology live – and they often ignore the key issue of driving full user adoption and benefits realization. . However, the bulk of the factors that drive user adoption are in factor organizational, not technical and thusRead… Read more »
The basic methodology used to implement many systems today still follows the System Development Life Cycle (SDLC), which was developed to aide technical development of computer code. Organizations today recognize that SDLC does not adequately address the organizational and human performance challenges that are critical to ensuring IT success. It is time to move beyondRead… Read more »
For years many pundits have said that the best way to motivate user adoption is to “sell” people on “What’s In It For Me” (WIIFM). After many years of organizations beating the WIIFM drum, we find that most IT systems still suffer from low or ineffective user adoption. Is it time to re-think WIIFM? ReadRead… Read more »
I have been fortunate to have the immense honor of working with the Social Media Subcouncil of the Federal Web Managers Council over the past several weeks. And though I am *just* in State government, I am so inspired by the amazing people that I have “met” and collaborated with via Facebook, Twitter, GovLoop, andRead… Read more »