Chief Customer Officers (CCO) are becoming commonplace in the private sector, with more than 2,000 of these C-level execs in the US alone. Should federal agencies follow suit? The answer is unequivocally yes. As the only senior exec whose primary goal is to represent the interests of the customer, a CCO can help a federalRead… Read more »
We govies have been waiting for the Section 508 refresh for almost seven years. It was April 2008 when an advisory committee presented the first draft of the refresh to the U.S. Access Board. Section 508 is part of the Rehabilitation Act of 1973 as amended in 1998. The amendment includes accessibility requirements for government agenciesRead… Read more »
Everything has a beginning The interactive map is one of the most interesting projects to work with under the wide umbrella of oportunities that we have in Buenos Aires eGov office. The GIS unit already had a project that offers a very useful and timely service to the citizens. The information, database, technology and algorithmsRead… Read more »
The movement to assess and improve the usability of federal government websites is small, vocal, and growing. GSA’s First Fridays program makes free usability testing available to federal agencies, and a wide range of agencies have undertaken their own regular assessments of their sites and applications. Slowly but surely, the archaic mindset that a .govRead… Read more »
I was recently asked how I would architect a personalized dashboard experience for visitors to a large, customer-facing website. My response? I wouldn’t. A dashboard in a car or airplane makes sense. It’s not as if I could click “speedometer” while driving or press the “altimeter” button while flying. I simply need everything at allRead… Read more »
All, If you haven’t grabbed your camera and shot a quick video to enter our ‘Win a Free Usability Test’ Video Contest, don’t despair! We’ve extended the deadline to March 9. All that is standing between you and a high-quality website usability test conducted by the GSA First Fridays team is a video explaining whyRead… Read more »
I have had a pretty amazing two weeks. On December 8th, my wife gave birth to our daughter, Rose, and ever since we have all been home together getting to know our new family. I’m lucky to have a job with a leave policy that has allowed me to take this time without too muchRead… Read more »