Can the Public Sector Meet the Growing Demand for Digital Services?
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.
Posts Tagged: Verint
Move Over Websites, Social Messaging Is the New Citizen Engagement Channel
“What we’re talking about here is expanding the reach of government services to more people.”
San Antonio’s 311 Service Paves the Way for Customer Service in a Post-COVID World
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
How to Use Tech to Close Budget Deficits and Raise Revenue
Agencies need to figure out ways to not just close budget gaps but also raise new revenue streams. To do so, they must prioritize services based on need, not want.