Security is Among The Top Priorities to Consider When Evaluating Video Conferencing Tools – FIPS 140-2, Level 1 Security Is Here! Making a decision on which Video Conferencing tool provides the best solution for your needs has become increasingly more difficult, because there are so many vendors in this space, and new vendors are enteringRead… Read more »
From the Granicus Blog We know that many government agencies struggle to get citizens to their websites. Now there’s an easy way to get them there and keep them engaged: video! In today’s Web 2.0 world, video is a critical component to successful websites, people expect it. Think about it, how many websites have youRead… Read more »
Over Thanksgiving, as you think about what you’re thankful for, if your job and the people you serve is one of them, it may be a good time to brainstorm ways your agency can forge deeper connections with citizens through video. In our most recent blog post, we discuss a new video player that weRead… Read more »
Yesterday, I attended the Adobe Government Assembly at the Reagan building. This was my second #govtassembly. I took 2 1/2 pages of notes from the afternoon keynote by David Plouffe, author of “The Audacity to Win” and Campaign Manager, Obama for President 2008. I thought I’d put some of my notes here so that youRead… Read more »
(This was originally posted on GovFresh back in June. Luke was kind enough to let me re-post it.) ——— You’re busy – and so is your local government. You have work, errands, family activities, chores … the list goes on. Your local government, on the other hand is constantly working on issues that affect youRead… Read more »
Initially it sounds like a great way to land a job – creating a video resume to get you the interview. I know it shows creativity, communication skills, and your fashion sense, but is it a little TOO much information too soon? I think so. If you’ve read some of my other job search blogsRead… Read more »
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
SPREAD THE WORD!!!! The Social Security Administration has announced a very exciting video contest. Entry information is available online at www.socialsecurity.gov/open/contest.
This is a video tutorial I created to help share the web performance measurement strategy shown in my previous blog post. It’s called Developing Client-centric Government Sites. If you don’t see anything above, maybe you can check it out on vimeo : http://www.vimeo.com/10567707 Modified from original posted: usability4government.wordpress.com/2010/02/05/creating-citizen-focused-sites/
Last week I had the opportunity to attend Govcamp, in addition to listening to the panel and participating in the break out sessions, I also had the opportunity to sit down with Walter Schwabe from FusedLogic for an hour long interview. The video below is 10 minutes of the highlights from that interview. If youRead… Read more »