How can organizations reach beyond their traditional smokestacks and silos? Coordination mechanisms have existed for years, notes Naval Postgraduate School author Nancy Roberts, but they haven’t been used. But the availability of new web-based tools and the pressures from cost cuts, the war on terror, and emergency management may have created a new environment forRead… Read more »
Time to Pull the Plug on Government Web Sites? by Andrea Di Maio | August 11, 2011 | 28 Comments Those who have been following my research since my early days at Gartner may remember my note about the irrelevance of government portals (published in January 2001, login required), as well as my rants onRead… Read more »
Over the past week I attended a conference called Dreamforce 2011. Dreamforce played host to 45,000 people, all of whom are interested in running applications in the cloud. Since GovDelivery (where I work)has been all about cloud computing for over a decade, they were speaking my language! There were plenty of big name speakers likeRead… Read more »
http://briankseitz.wordpress.com/2011/09/06/book-review-content-strategy-for-the-web/ One of the missing elements in most Web projects these days is the creation and management of content. It’s as though teams think its enough to just put up a container and content will appear. During the past year I’ve watch multiple sites stood up with weeks of effort and then try to cramRead… Read more »
Nonprofit Organization (NPO) Executive Directors often enter an agency with one objective – a need to bring the organization to its full potential or to maintain the success of the organization. Executive Directors uphold their position for years; so when they decide to pursue other opportunities, the organization, its board members and key stakeholders mustRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
The Web and the Collective intelligence – How to use Collective Intelligence techniques to ensure that your web application can extract valuable data from its usage and deliver that value right back to the users. The Web and the Collective Intelligence – How to use Collective Intelligence techniques to ensure that your web application canRead… Read more »
Hey Govie EARLY-BIRDS! NAGW’s National Conference early-bird registration saves $100! You’ve got to hurry, though, because it ends next Thursday July 7. All govies are invited to join us in Cincinnati September 14 – 16, 2011. We have a fabulous line-up this year including keynote speakers Jeffrey Zeldman, Kristina Halvorson, Joe Rotella and Molly Holzschlag.Read… Read more »
This is my first attempt using storify to capture a discussion. Let me know if you’ve found better ways to use the tool-I found it pretty user friendly! This story summarizes some twitter conversations that relate to several US Executive Orders on Customer Service and website consolidation. There are a lot of orders being released,Read… Read more »
The first ever SharePoint Conference for State Department staff was held Monday, May 16, and featured SharePoint evangelist Dux Raymond Sy as keynote speaker. The Conference theme, “Share the Power,” appropriately characterized all aspects of the event. The organizing tasks were shared by staff from the Bureau of Information Resource Management (the techies), Foreign ServiceRead… Read more »