Achieving a seamless, functioning IT infrastructure while focusing on creating great customer experiences poses a formidable challenge.
Today’s IT staff faces three main challenges in achieving their goals:
1) While moving to the cloud has freed IT professionals of some tasks (such as networking infrastructure and monitoring, powering and cooling data centers), a significant portion of the work they did to manage data centers and IT infrastructure still persists in today’s cloud-based environments.
2) Public expectations have changed when it comes to customer service. Constituents assume their interactions with the public sector will mirror the private sector.
3) The workforce shortage means workers are going to get bogged down in managing increasingly complex environments rather than solving strategic business problems and addressing CX.
How can agencies overcome these challenges? Automation can help, whether that infrastructure is in the cloud or the data center. Automation is able to handle the rote, mundane tasks, thus freeing skilled professionals to focus on more complex and strategic projects.
Download this resource to learn more about the benefits of automation and best practices for implementing this technology.