CX Community of Practice
Join Our Kick-Off Virtual Networking Event:
5 Biggest Barriers Unveiled
Tuesday, Dec. 12 | 4 p.m. ET/1 p.m. PT
In our context, CX refers to everything a government agency does to deliver superior experiences, value and growth for the public. This Community of Practice (CoP) is geared around supporting government employees who are delivering CX services or want to learn more about CX.
The CX CoP unites government employees at all levels to improve the experience that the public has with government services, organizations, and agencies.
This community exists to:
- Increase the CX knowledge, know-how and capabilities of members.
- Share successful CX use cases. Create a collaborative and cohesive community for all CX professionals to share and learn from one another.
- Provide an interactive and supportive network across government.
Join us for virtual networking as we kick off the CX CoP!
Agencies are faced with diverse challenges ranging from chatbots, obsolete forms, insufficient leadership and limited budgets, all as they strive to develop better services for their communities.
Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.
Specifically, you’ll learn:
- How CX has evolved over the past couple of years.
- The top CX priorities facing the public sector.
- How the CX COP will operate in 2024 and beyond.
You’ll hear from:
- Kaitlyn Ahlers, Director of Customer Experience, Michigan Economic Development Corporation
- Barbara C. Morton, Deputy Chief Veterans Experience Officer, Veterans Experience Office, Department of Veterans Affairs
Register Below: