You’ve set your new year resolutions (or perhaps you haven’t, we’re not judging), and now perhaps you’re setting your sights on work-related goals. As a CX professional, now is the time to decide what your roadmap should look like this year.
Join us online Monday, Feb. 10 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from an expert about how to identify your CX priorities for the rest of the year. You’ll also learn how to map out a strategic plan for achieving your CX goals.
Specifically, you’ll learn:
- How to map your CX goals to agency objectives.
- How to get buy-in from your team and your stakeholders.
- How to measure your progress.
You’ll hear from:
- Courtney Kay-Decker, Deputy Chief Taxpayer Experience Officer, Internal Revenue Service
Register now: