Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots.
As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement?
Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about creative ways to boost customer engagement.
Specifically, you’ll learn how to:
- Elevate constituent engagement.
- Address challenges around siloed and paper-based processes.
- Modernize your customer engagement in the current budgetary and security environment.
You’ll hear from:
- Margeaux Akazawa, Customer Experience, NASA
- Nathan Sanfilippo, Executive Director, Multi-Channel Technology, Veterans Experience Office
- Kristin Eskanger, Chief of the Customer Engagement Office, Headquarters and Goddard Space Flight Center, NASA
- Charlotte Lee, Strategic Lead, CX and Innovation, Granicus
Register for free below:
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