A key element of CX is improving your customer’s experience. So, it seems obvious that you would need to incorporate human-centered design (HCD) into the process. But surprisingly that step is often overlooked.
Join us online Monday, March 11 at 4 p.m. ET/1 p.m. PT to hear from government leaders and your peers about how they have added HCD to their CX practice.
Specifically, you’ll learn:
- What human-centered design is and how it can be applied to CX.
- Use cases of successful human-centered design CX projects.
- Where human-centered design can encounter barriers.
You’ll hear from:
- Jonathan Rubin, User Research Team Lead, Consumer Financial Protection Bureau
Register now: