“The customer is always right” is a common phrase in the private sector, but the sentiment applies to the government, too. The success of agency missions depends on effective customer experience (CX).
While agencies face unique challenges, there are opportunities to improve CX and align more closely with best practices seen in the private sector.
Join us online Wednesday, March 26 at 2 p.m. ET/11 a.m. PT to hear government and industry experts share their lessons learned and best practices for improving CX at your organization.
Specifically, you’ll learn:
- Strategies for prioritizing CX priorities at your organization.
- Where the biggest pain points exist when implementing CX best practices.
- Use cases from agencies who have transformed their CX strategy.
You’ll hear from:
- Tanya Slater Lowe, MBA, Director, Office of Public Affairs, National Contact Center, U.S Department of Labor
- Chris Dilley, CTO, State & Local Government, ServiceNow
- Angy Peterson, Vice President, Granicus Experience Group
Register now:
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