Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. Outdated, manual processes result in wasted time and money, fragmented data and cumbersome security and compliance efforts.
The challenge is not to simply digitize forms but to modernize and streamline how government works. “The goal of enterprise content management is to simplify and organize information,” says Andy MacIsaac, Senior Strategic Solutions Manager for Government and Education at Laserfiche.
“Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said.
In this video interview, MacIsaac discusses the path to digital transformation. Topics include:
- Using AI to speed up data-driven decision-making
- Improving the accessibility of data through digitization
- Fostering greater collaboration around data across offices and departments
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